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My only issue with TMM support is that I often ask the wrong question due to not understanding how things work and therefore often get useless answers, or accurate answers that are well outside my skill level to implement.
Their techs can be pretty cool and if you insist enough they may implement stuff for you if the tech is at a high enough tier to be allowed to access your NATS install.
Where it gets hard for me is in situations when there is doubt as to whether the issue is the host, TMM or the biller. Nobody's fault, but frustrating nonetheless and tedious to copy and paste support tickets between 3 different portals.
The good thing is, once you get it working, it is pretty much "set it and forget it".
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