Quote:
Originally Posted by Holly Lez!
John, my order was place on 5/10 correct but we were sold in April .. The ipad I don't really care about.. It is more the fact you are sold something and noone follows up with you and that it takes FOREVER to set this up and the only way you can talk to someone is via tickets... NOONE calls, or anything.. I can't believe I am still setting this up!!!
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Holly,
I think that's a pretty big misrepresentation. I've looked at your tickets, and our replies have always been quick.
You've been asked a # of times to attach a phone # to your TMMid if you'd like calls when you put tickets in, but you have not yet. When you mentioned a phone # in a particular ticket, you were called. If you'd like to always be called, please add the phone # to your contact info for your account.
If you can point me to an instance where our support has failed to follow up with you, or where they have not replied promptly, please let me know so I can take a look at it. We are of course not perfect, but I looked at your tickets and didn't find any instance where you were ignored, not replied to, or not given the proper information. Again, if you feel I'm wrong and missed something, please send me specifics.
Thanks,
John