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Originally Posted by Holly Lez!
John, I will gladly send you specifics.. In the meantime why does it take forever to set this up? Also when you sell someone a product it is a good thing to follow up with them and check in just saying...
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I would appreciate the specifics. You're always welcome to contact me directly btw if you have any issue at all, 732-385-1536 x1111 or icq: 5596373, or aim: JohnA1078.
I don't think "forever" is very fair. It looks to me like you've only been working with it for about 5-6 weeks. This is not a brand new setup, but a migration of an existing program. This includes member & affiliate imports, link redirection, etc. Some people get NATS setup in a few days, others spend months tweaking everything they can before they "go live". It's really up to the end user.
In most migration situations, 1-2 months isn't out of the norm. There is a lot to be done, checked, verified, redone if needed, etc. It's also a longer process if, such as in your case, the party using the software needs to learn it during the process. It's not an issue for us by any means to work with you on it at your pace, but to expect to learn an extremely detailed system, migrate your business from one back end to another, and have everything configured the way you want it in just a few weeks is a bit unrealistic. We are here to help you along the way, as much as you need, which from what I can see is what we have been doing.
It appears to me that you have been working with us and in nearly continuous contact during this time frame, so I'm not quite sure how Vlad ICQ'ing you to say "hey, how's it going?" would have helped the situation. You are welcome to contact him (he's in Montreal at the moment however), or myself, or any of our staff at any time if you have an issue and we're more than happy to help you out. If you feel our team is not doing what it should be to help you, let me know personally and I'll make sure it's corrected immediately.
Again, if you have any specifics as to where you feel there was a support deficit, please let me know and I will look into it. We're certainly not perfect by any means, so mistakes do happen, but we try to get as close to it as we can.