Quote:
Originally Posted by tranza
I'm sure that's the problem. And I don't mind getting my invoice on the 1st day of each month. What I don't like are the recurring e-mails on the 15th, from Jessica, demanding the payment ASAP, otherwise my account will be suspended.
I paid in full on the first month, and I had arranged to be billed on the 20th of each month. But when they changed their billing system (a few years ago), I started getting the invoices on the 1st of each month. And lately I have been getting these threatening e-mails.
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It is EXACTLY the problem !
When I signed up with them, I paid one month in advance.
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They wanted to be paid before the month starts. I feel this is bullshit. It would mean 2 months paid in advance.
That is why I always pay around the 25th with paypal. They anyway allready have one month full payment in advance.
I pay around the 25th with Paypal since 13 years now.
Last month, I needed a small server, 6$ a month to do some tests. I bougth a plan from webair and gave my credit card number to pay that 6$ every months.
I realize that they used my credit card to bill me for my dedicated server. I DIDN'T ALLOW THEM TO USE IT FOR MY DEDICATED SERVER. I allowed to take 6$/month on that card, not 750$
+ she double billed me this month !!!
I emailed Jessica explaining the problem. The girl is like a civil servant : unable to think. She doesn't seem to be able to use her brain. Emailing her is a waiste of time.
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Bad support when I got hacked on my server last month + my actual support ticket is unanswered since 5 days now.
I am giving it a last shot with Gerard.