You are looking at 12clicks backwards. To be as disliked as he is and STILL be successful in this business for 10+ years without any complaints from anyone doing business with him is impressive. Yes, he could probably do even better if he was well-liked... but to be as successful as he has been while also being disliked is a very impressive accomplishment. I have never heard a single person who has done business with Ronald or who has worked for Ronald complain about him on a business level. In this business that is rare and important.
If you think you need to personally like every person you do business with, you may want to rethink that notion. There are a lot of people I like who I'd never do business with ... and a lot of people who aren't people I'd hang out with who I have done quite well with commercially.
