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ok i think i speak for a few fellow webmasters when i say this would get my business in order of importance:
1. Friendly online support, that is the ability to talk to a tech most of the day round, not just 'leave a message' or trouble ticket. ICQ is nicer but a custom solution is okay too.
2. Close to zero downtime, if it goes down, fixed in hours not days.
3. Tech support that knows a little about scripts etc so that they can aid with simple installs / if the shit hits the fan / some backend thing needs fixing they have some insight or ability.
4. Easy to use admin interface
5. Competitive price (doesn't have to be rock bottom, just competitive)
But in order to actually get me off my ass and switch from my host, it would take something special. It is true though that my current host, though in general have been good to me so far, has been worse and worse relating to online customer service and trouble ticket response time.
Anyway to the real point of my advice, I think that if you offered something like first month or two free hosting (obviously within certain bandwidth limits) that might get me to switch, remember its effort to switch so there needs to be some gimmick. Also remember that the client (me) would most likely stay for years and years so therefore giving them a month or two free to start with is offset by this.
Anyway thats my advice hope it helps
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been in this industry since 2002.. gettin' too old for this shit..
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