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I do a lot of business with LJ. They are always very communicative and great to work with. I'm curious why you are relying on what a live chat rep said. Hit up Mickey or your rep and talk to them about it. I agree you have to get paid but you have to realize the person you spoke with was probably not equipped or used to handling your type of issue. I think you may have jumped the gun a little on a company that has a great track record.
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