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Old 09-13-2010, 05:14 AM  
webworking
Registered User
 
Join Date: Feb 2007
Posts: 15
Your experience might me different...

I think what Epass is doing is inacceptable.

I'm pretty new to this service provider, just received my Visa plastic card a few weeks ago (35$) and just once had the chance to withdraw money since (a total fee of around 10$, not 3$ as Epass claims). Because of these high fees I bought the "Increase Your Limits" feature (5$), and this was already after they had lost their Visa contract, but before they publicly announced their problems. The morning after my "upgrade" I had their notification in my inbox, but silently they kept the 5$. Have a look at the Epass site - even now they're still selling Visa plastic cards, "Increase Your Limits" upgrades and so on. As if nothing had changed. "Your money is safe with us"? I don't think so.

Need more proof? Try contacting Epass, e.g. ask if the annual Visa fees will be refunded, at least partially. I've done this, and I've not received an answer. Or try to withdraw money by Wire Transfer (50$). This requires you to contact Epass before the Bank Wire Transfer can be initiated. And guess what? The don't respond to this request, either. Has anyone received money from Epass in the last few days?

Epass is sitting on our money and refuses to release it. Funds might be already in motion, but most probably not in our direction. I'd be glad if I'd be wrong...
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