Originally Posted by adult-help

Michael, you say you get updates several times a day. Are the things moving forward or do you mostly get "we are working on it" each time? You get soem vague updates or are they clear what is solved and what not..?I mean do you get any information that makes you believe that things are going in the right direction? No need to tell us what they are if you cant, but we are all wondering here if the things are going in the right direction. Several updates per day or daily updates - I am guessing you would not be receiving them if things would not resolve step by step or?

Also another thing - you seemed very positive the things will be resolved last week, all back to normal, even visa card and you didnt hide this enthusiasm. However we are not hearing any statements or even "I am positive" that things go in the right direction..Sometimes silence is information in a way too and in this case it is bad information unfortunatelly., especially since you were so positive last week but this week far less.