Quote:
Originally Posted by SmokeyTheBear
My funds are not available almost 2 weeks later , time for some answers.
#1 what are the "program deficiencies" referred to by VISA regarding epassporte ?
#2 What exactly are you/epassporte waiting for ?
#3 Why can i not access/transfer my funds online , as visa has reported we should be able to.
While i understand Michael is not epassporte , you are a rep and can find the answer to these questions as your customers would like/deserve to know.
"fund are in motion" and "money is safe" are unacceptable answers.
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While we all want to know what's going on, these are the types of questions that won't be answered so they're a waste of time.
1. We'll never be told. Companies simply don't let out that sort of information and if they do, it wouldn't be until after things are resolved. This is especially true if it's their "fault".
2. They've already told us what they're doing, i.e. working on getting things working so people can get their money. Beyond that they're not going to share details of specifics, companies simply don't do that.
3. This has been answered multiple times. Cards don't work so they need to resolve that and set up alternate methods. Maybe it could be done straight through the bank but who knows. No one seems to be asking the bank.
What we REALLY need to know is.
1. Are the cards "dead" for good or are they going to be turned back on and if so roughly when so people can plan accordingly. We need to know if it's going to be "anytime now" or a month from now.
2. If the cards are dead, what's the timeframe for alternate methods being setup to get the money from them. Again, any time now or a month from now.
Frankly, it's irrepsonsible and unprofessional leaving everyone in the dark as to those answers. People need to be able to plan for things and without that information it's impossible.