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I have no dog in this fight as I didn't lose any money with them, thank God, but I don't understand why you guys have to keep sending documents to them if you have already done so in the past. Seems odd. How many times do you have to prove you who are?
Sending documents, lack of contact, call center goes down, send more documents... Looks like they are buying time or at the very least keeping you busy and occupied to give the illusion something is happening. Then again, I've read a few guys got their wire, so who knows?
I hope everyone gets their money and Epass comes out on top of all of this. It's a bad situation for all.
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