I have a few accounts auto-created by snapnames and on one of them I can't access the account even though I'm using the password from their original email (I never changed it because I simply push won auction domains into my main Moniker account).
So I go to the forgotten password page and it sends me a reset link to my email, great. Well, the security questions/answers I never setup as these accounts were auto-created by snapnames, so I don't have the answers.
"The requested login information has been sent to the email address on record.
Please check your email and proceed to the Login Account page
If you need further assistance please send an to email Customer Support at
[email protected] "
So I send an email to that email address and get one back:
"IMPORTANT: THIS E-MAIL BOX IS NO LONGER BEING MANNED BY MONIKER SUPPORT
STAFF."
"To better serve your needs, Moniker has recently started a new client
support process. Please log into your account
<BLOCKED::http://support.moniker.com/> and follow the customer support
links to log your inquiry into the new system."
Well, if you can't log into your fucking account, you can't send them a fucking support ticket.