Quote:
Originally Posted by Phoenix66
I had my bank account blocked at least 2 times. They do not even notify you. You want to do something and it appears that nothing works, you call the bank and discover that your account is blocked because you required to present some additional documents or something like that. Sometimes it happens when you need to use it urgently and making docs takes time. They do not care. In one case they told me that because of THEIR error during account opening I had to redo docs in required manner and I spent 2 weeks running with sweaty ass to finally find a way that satisfied them. It's not that easy when you are not in the same country.
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I am not disputing your statement at all, but...
In MY case, I have a good relationship with my bank. Even though its a busy branch in a big city, almost everyone that works there (except for the part-timers) knows me by name. This may be because I visit my branch at least every other week. I have investments, RESPs, RSPs, gotten loans, opened accounts, closed accounts, asked for advice, etc. I actually get treated quite warmly by the people at my branch of TD Canada Trust, come to think of it.
The few times there's been a problem, the branch called me in advance and it was worked out without interrupting my business.
Its called building a relationship. A bit of face time, a smile, and a pleasant word goes a long way.