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Actually, I have previously had trouble sending IN to epassporte when my bank uses Standard Chartered as Intermediary. They declined the payment and the money was returned and my bank re-routed through Bank of America without issue. Happened twice at least to me before I specifically told them don't send via Standard Chartered.
This is probably more to do with how stupid Standard Chartered are than any further decline in epassporte situation HOWEVER if they are just saying they cannot send rather than apologising for a delay and re-routing, well that may be more serious.
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