If it was not resolved in one week - apparently the problem is major. Can easily take up to 2 months to resolve, judging from those examples with other companies people posted here.
I do 95% believe that the shit that is going on is not connected to money losses, but to a lack or control and compliance with new regulations.
But my main concern is that epass is bleeding money every day, is not earning anything to cover expenses, and before they resolve it - they can go bankrupt. Thus my money will be lost before I can get them. Since the wire I requested 3 weeks ago is not going out.
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