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Well, sorry to say folks, but I have been living in the Caribbean for awhile now and if the Dominican Republic is any kind of a benchmark
"We are working on it and you will be notified" means,
"We don't have a fucking clue and don't give a shit, but will say whatever is necessary to end this phone conversation so we can get back to playing solitaire on our 233 MHZ Pentium II's."
In my experience Caribbean banks will use any reasonable excuse to keep your money.
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