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BetChips · 09-24-2010, 08:42 AM

I contacted both VISA and St. Kitts bank.

The Visa representative was able to bring up my card via my card number but due to all the security information that is linked to the card, it's handled by the bank. She transferred me over to the customer service number for St. Kitts bank. But you would think that VISA wouldn't let anyone put their logo on a card and have its users for both domestic and international banking be screwed like this. Like I said, the lady at visa was able to pull up my account.

When I was transferred to St. Kitts, I spoke with a lady that seemed annoyed that I was calling, probably due to the high amount of calls she has probably received today. She told me that they were working to resolve the issue and that there will be a statement posted on their website on what's going to be done to fix this issue and how I will be able to get access to my funds.

I am glad people are calling and getting these people annoyed. I am sick of getting the run around over this nighmare. At least we are not getting transferred to some call center that has no idea WTF is going on at Epassporte Call Center. A bank is not going to change its numbers over this matter. If needed, I would fly to the fucking place and get my money locked on this damn plastic card from a St. Kitts Teller.

Anyways, just thought I would share my experience and I am praying for these people to turn back on the cards. Can the bank really fuck over its clients with these cards that have a VISA logo on it? Wouldn't that leave a bad taste at VISA if they were to handle this matter in a terrible manner? Just some thoughts.

09-24-2010, 08:42 AM
BetChips Confirmed User Join Date: Aug 2007 Posts: 643	I Called Visa and St. Kitts I contacted both VISA and St. Kitts bank. The Visa representative was able to bring up my card via my card number but due to all the security information that is linked to the card, it's handled by the bank. She transferred me over to the customer service number for St. Kitts bank. But you would think that VISA wouldn't let anyone put their logo on a card and have its users for both domestic and international banking be screwed like this. Like I said, the lady at visa was able to pull up my account. When I was transferred to St. Kitts, I spoke with a lady that seemed annoyed that I was calling, probably due to the high amount of calls she has probably received today. She told me that they were working to resolve the issue and that there will be a statement posted on their website on what's going to be done to fix this issue and how I will be able to get access to my funds. I am glad people are calling and getting these people annoyed. I am sick of getting the run around over this nighmare. At least we are not getting transferred to some call center that has no idea WTF is going on at Epassporte Call Center. A bank is not going to change its numbers over this matter. If needed, I would fly to the fucking place and get my money locked on this damn plastic card from a St. Kitts Teller. Anyways, just thought I would share my experience and I am praying for these people to turn back on the cards. Can the bank really fuck over its clients with these cards that have a VISA logo on it? Wouldn't that leave a bad taste at VISA if they were to handle this matter in a terrible manner? Just some thoughts.