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If you use it for what they're intended, HostGator rocks, at least in my experience. I have a couple servers with them which I use for small sites, development and stuff like that and never had a problem, I needed support only once and I got an answer in like 5 minutes.
However, I wouldn't use them for large sites, I'm a pretty realistic person and even though paying a couple bucks for my great mega tube sounds amazing, I know it will never work. But for what they're intended, they're perfect.
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