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FYI Someone can chargeback up to a years worth of a membership..
I didn't know this was possible till today... but it is.
We had someone chargeback up to 12 months of rebills on a membership today. I didn't even know that was possible, I thought they could only do 4 months at least.. This was a LEGITIMATE sale as well. So they basically got a years worth of content for free, and they were a member for a total of 16 months, so I'm waiting for those other 4 months to get charged back as well. I personally think this is bullshit.
I talked to CCBill and this is what they said:
"Unfortunately, we cannot stop a bank from performing the chargeback - it is ultimately up to the bank if they want to follow through with it. We show that the customer called in and claimed the charge was fraudulent. Our consumer service representative found that the name and address on file was a match and would not allow the refund. Our Consumer Support department exists to avoid chargebacks, as chargebacks affect CCBill as well. To be honest, I have never seen a chargeback performed for a years worth"
Great. When I asked if there is anything to protect us from this since it's fucked up and now affects our ratio he said:
"I understand your concern and there is nothing CCBill can do against it as well. It also affects CCBill's ratio."
I can't believe there is nothing that a merchant can do to protect themselves, this is ridiculous. Has this happened to anyone else?
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