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It's probably something you'll hardly ever see again so I wouldn't raise a big stink about it. I've never seen that happen personally, maybe once 3 rebills were refunded. One time a guy called about wanting 2 years of rebills credited, he claimed he forgot to cancel or something along those lines. I just explained to him that I've been in the same boat but unfortunately there wasn't much I could do from my end. I did credit his most recent transaction as an act of good faith though. Did you ever get a chance to talk directly to this individual? If so how did the conversation go?
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