Quote:
Originally Posted by Sarah_MaxCash
Do you think many reps use their real names? I am sure for everyone that does there are two that don't.
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Very true. And, imho, often an indication they're hiding something ... be it the lousy service of the company they represent and/or trying to make it appear they're more "local" to the customer then they really are ... ie. an Indian named Anish at an offshore call center going by the name "John".
Ron