Quote:
Originally Posted by Ron Bennett
Very true. And, imho, often an indication they're hiding something ... be it the lousy service of the company they represent and/or trying to make it appear they're more "local" to the customer then they really are ... ie. an Indian named Anish at an offshore call center going by the name "John".
Ron
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not true. at canadian call centers that outsourced for big legit american businesses people were told to say they were from the US due to american sensitivities due to outsourcing. could also give fake names as well as customers would be try and stalk the females.