Quote:
Originally Posted by Paper_Amar
5 things on every program owners To Do list daily?
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This is such a great question. I've been thinking about it all day. Here are a few things I recommend.
NOTE this is what I think a paysite owner should do. I just realize you said program owner.
First thing to start the day is to find out if there have been any customer support tickets that were out of the ordinary. It seems as soon as you have 2 tickets of the same sort that are uncommon you have a problem. Speed, errors whatever. If I get more than one speed complaint something is wrong. More than one error report something is wrong. It's important to get on that right away. There is no excuse for customer problems.
Next login to the site. View today's updates. Watch them. Read the comments. Look at the ratings. Would you be happy if you were your member? Are any comments negative? Are they valid or bs? If they are valid definitely address them.
Preview tomorrow's update. How does it look?
Review any received content.
What are you doing this week to make your site better? In most cases you can always do one thing a week to make your site better.