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Tell them the whole deal mate.
You come in the live chat at 4am in the morning and expect a tech to be awake. When one is not awake, you start cussing and spitting.
You come in one time and one time only during daytime EST and what happens? You got instant support. Foz (Jean) fixed one issue of the 2 you asked us to fix, but refused to fix the other as that function had been modified by a third party. We do not support modified code.
If you get someone else to play with the code then you really need to get them to fix it.
as for people using it, its been posted here before. quite a few people posted who are using it. check the archives.
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