Quote:
Originally posted by nuclei
Tell them the whole deal mate.
You come in the live chat at 4am in the morning and expect a tech to be awake. When one is not awake, you start cussing and spitting.
You come in one time and one time only during daytime EST and what happens? You got instant support. Foz (Jean) fixed one issue of the 2 you asked us to fix, but refused to fix the other as that function had been modified by a third party. We do not support modified code.
If you get someone else to play with the code then you really need to get them to fix it.
as for people using it, its been posted here before. quite a few people posted who are using it. check the archives.
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I start cussing and spitting? Why don't you get real mate. Okay, you asked for it, so here is the complete story.
First off, you did not want to even talk to me, because I was not the person that made the purchase, so I got goodgirl to join the chat.
SexPicturesPass bought the script about a year ago, it was supposed to come with a free installation, that you insisted on doing. When I informed you that goodgirl was made to pay for the install you were pissed, and insisted that something would be done about that, and that there should not have been any charge.
You also admitted that there were issues that you were aware of, and that they would be taken care of. You told me to have a list of items that needed to be resolved sent to your support, which was done, and that it would be looked into immediately.
Well, after a couple of weeks we had not heard from you, and since we are trying to run a business, we were forced into paying to having some issues resolved.
That is when I went into the chat in daylight hours and was told again that someone would be working on it the following day. An email was sent to you that said that if PerlCoders did eventually make this script work, both goodgirl and myself would sing the praises of PerlCoders at every opportunity.
We had informed you that we had fixed some of the problems, to which Foz replied, "Fraud checker is now working properly. For some reason, the use LWP::Simple at the top of the file was commented out.
As for the click through stats, it seems that you are attempting to tie in a third party affiliate program so this is no longer my area. You'll have to speak with them and find out why the click through stats aren't working properly."
goodgirl responded with: " Ok, now that makes no sense to me at all. The click through should be counting members in and members out. So that happens way before they click the buy link to flynt, so that is a pretty lame excuse.
And I'm sorry I don't see cookies hurting the script that tracks click
throughs. It wasn't working way before I added cookies.
How about giving me a logical excuse..."
No reply was forthcoming.
I then went back to the chat and was informed that Foz was having a baby and would be unavailable for a few days. I guess he had a tough labor.
Several days go by, and still no reply.
I return to the chat today and ask for you. No response. So I state that I am now going to take the issue to the boards. You then magically appear, and said "please do, we like the free advertising." I was them booted from the chat.
This script was bought and paid for over a year ago. You guys knew you had issues, and we even said we would restore everything to its original state if that would make life easier on you. The install was paid for (which is supposed to be free), and yes, we have been forced to pay others, including ex-employees, to make this thing work.
Your support is nothing more than bullshit promises, excuses and denial.
You would be surprised how many people have hit me up on ICQ asking me if we are using TAVS Pro, and telling me they have had problems with it, and even more programmers that have volunteered to write a new script, but because I expected that you would make good on your promises, I turned them down.