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I talked to visa today and opened a case with them. They said SKNANB should/have to issue a new card for users since they are holding the money. They might claim they are not the card issuing bank? which may be true. Epassporte contracted someone to print the cards off but SKNANB is still responsible for the cards/money on the prepaid accounts.
If you are in the states, Call visa 1-800-847-2911 and open a case against SKNANB for the problem with them reissuing your card.
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