Quote:
Originally Posted by chief99
Here is the latest off of their website about expired cards
EXPIRED CARDS:
For those cardholders whose cards are expired, we are working on a solution that would allow you to use your virtual card online with a new expiry date, however, we do not have a definitive timeline as to when this solution will be implemented. Please keep checking this site for updates in this regard. Please continue to check this website for further updates. If you have any questions or concerns regarding your SKNANB prepaid card, please contact SKNANB at [email protected]. In addition, cardholders can call +1-869-466-9733 to contact the cardholder services centre between the hours of 8am and 4pm Atlantic Standard Time. Please note, the call volume could be quite large, as such, there may be extended wait times. |
I called again yesterday, which they reconized my voice and stated over and over they could not find my card. Then I said I had a visa case number and suddenly they got silent on the phone. Put me on hold came back asked a few more questions saying what number did visa give me to call and give this case to. I said a sknanb phone then rattled it off. They said this wasn't a valid SKNANB phone number so I called it with them on the phone and what do you know. SKNANB phone menu comes up with options. So now the phone agent is in shock on what happened. Collets my visa case information etc.
So now I'm waiting on them to return my call.. again. Few days I will call SKNANB card services, which is different than the number they have on their site. The call center said they are not the card issuers, fine but they are still responsible for the accounts/card numbers.