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Dear Latincams,
We have rules in place to protect our studio owners and models as well as their accounts, and their money. For example being able to automatically change account emails and account payment methods is something that can lead to accounts being compromised.
That is why our support asked you to verify yourself from your original email address, with a photo ID. Until our support received this (according to our account safety regulations), they were unable to change your payout details.
Also, when we spoke a few days ago, I escalated your case, but the payment had gone out already.
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E-mail: david.urban [at] doclerholding [dot] com
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