Quote:
Originally posted by AmeliaG
It is threads like this which make me totally gun-shy about paying for pricey outsourced programming and scripts. If it is inhouse, at least the fingerpointing to modifications or whatever is contained. I really think that a $2,500 script should come with support. If the code is so modified that it really requires some puzzling out, then an additional charge may make sense, but not a total lack of support.
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Never fails, you let them know yer going to sleep and the first thing they can do is add as much spin as they can cram in.
Amelia, read the whole thread. baddog continously came in asking for techs around 4am when he had already been told a bunch of times by CUSTOMERS that no techs were alive at that time of morning. The FIRST time he did come in during daytime, I personally went over things with him. The next day I got an email from goodgirl saying she thought she had it licked and would email if she needed us. A week went by with no word from them, obviously we assumed they were fine. Around the end of that week baddog comes in saying what crappy support again (not knowing about goodgirls email to us). When i pasted the email his attitude changed abruptly. We talked and I assigned a tech that day. That tech ended up at the hospital with his girl who was giving birth, another tech (Foz) was assigned. Foz went and fixed the main issue, and replied to them that he was not touching the other due to the code being altered. Goodgirls rely was "Thats a load of bull, and lame". baddog came in again blustering as usual. It was explained to him and he said he did not know the code was altered. The techs words were pasted to him. Including a screendump of the third party coders comments about adding stuff for goodgirl.
The above is the condensed version.
This thread is about someone who DID get support even AFTER breaking our terms, on one of the 2 issues. Never was any offer to pay a coder to fix their modified code brought to us.
However, he states he came in tonight for support... yet goodgirl in this same thread states the remaining 1 issue was fixed prior, so how exactly was he coming in for support?
He wasn't. He came in for no other reason than to make threats, at which point he was told to go ahead and make good on his threat.
Here we are. wow.
hehe
hope that didnt bore you
