Quote:
Originally posted by nuclei
Never fails, you let them know yer going to sleep and the first thing they can do is add as much spin as they can cram in.
Amelia, read the whole thread. baddog continously came in asking for techs around 4am when he had already been told a bunch of times by CUSTOMERS that no techs were alive at that time of morning. The FIRST time he did come in during daytime, I personally went over things with him. The next day I got an email from goodgirl saying she thought she had it licked and would email if she needed us. A week went by with no word from them, obviously we assumed they were fine. Around the end of that week baddog comes in saying what crappy support again (not knowing about goodgirls email to us). When i pasted the email his attitude changed abruptly. We talked and I assigned a tech that day. That tech ended up at the hospital with his girl who was giving birth, another tech (Foz) was assigned. Foz went and fixed the main issue, and replied to them that he was not touching the other due to the code being altered. Goodgirls rely was "Thats a load of bull, and lame". baddog came in again blustering as usual. It was explained to him and he said he did not know the code was altered. The techs words were pasted to him. Including a screendump of the third party coders comments about adding stuff for goodgirl.
The above is the condensed version.
This thread is about someone who DID get support even AFTER breaking our terms, on one of the 2 issues. Never was any offer to pay a coder to fix their modified code brought to us.
However, he states he came in tonight for support... yet goodgirl in this same thread states the remaining 1 issue was fixed prior, so how exactly was he coming in for support?
He wasn't. He came in for no other reason than to make threats, at which point he was told to go ahead and make good on his threat.
Here we are. wow.
hehe
hope that didnt bore you
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Too many mix ups in your story to even bother with.
And he came in Before I got someone else to fix it.
You know as usually, showing your lack of interest to support your script, lead me to have someone else do it. Which is why I had to have modifications done in the first place. Just the first time it took me months of your lack of support to get the modifications done by someone else. Now I just go right to having someone else do it, when you many excuses come up.
Fortunately I learn from my mistakes. Apparently you don't.
Again for the record, I didn't make any modifications to the script. Your tech charged me to install it, after the install, most of it didn't work.