Quote:
Originally Posted by john FVC
When we were with them it was always mail support but to be fair they were very very quick to respond and sort the issues out. We still would have preferred a live chat system or ICQ tho as you can end up battering mails back and forth like a Chilean mine rescue capsule..
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ICQ is far too unreliable for long term daily support requirements.
We archive the account history through the help desk so all techs can reference what has been done and you have access to the history as well.