Quote:
Originally Posted by TheDA
This kind of reply makes me smile  |
If customers of RCN are back online i think it would be wise to wait for further announcements, moving to a new host right away does not solve anything at that point since your sites are back online again. I am pretty sure that RCN will do everything in it's power to prevent this from happening again solely based on the fact this is bad for business. I know down time sucks but it can happen to every hosting provider (roque ex-employee, failure in the power infrastructure etc etc).
A lot of ISPs suffered from circumstances outside their control: I know Alphared once suffered from a flooded electrical room, Isprime suffered from a large DDOS attack on their DNS nameservers. We, are no expection to the rule, once suffered back in 2004 when a datacenter employee received the news that his contract was not being renewed and decided to switch off a few racks to be fired and receive his government benefit instead of being unemployed. I am just saying, shit happens unfortunately...
Quote:
Originally Posted by Dreamteam
Look.
Fact is they are responsible for the safety their network and in my opinion they are 100% responsible for all the damage caused.
I realy feel for them, but business is bussines.
Fact is all together people lost a shitload money already in the past days.
And it still continuous.
Who's going to compensate that "HUGE" loss of income? I'm curious.
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Quote:
Originally Posted by Domain Broker
I find this interesting as well since it's due to pure negligence on their end. The obvious hosting credit for the down time won't be enough in this instance..
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You should be able to check this in your agreement with RCN, almost every ISP works with a SLA which covers normal situations of when your service is not working. The question however will be if this is a force majeure (something that happened outside of their control for which they can not be held responsible). If that is the case any financial credit issued by RCN will be gesture of goodwill. Of course RCN will try to identify the cause and will try to held that party responsible for their actions, honestly I don't think they will be able to recover any money that way as that will be a long legal way as well as the fact that that party is probably not in the possession of the requested sum of money.
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