Hey there SwirlsGirl - I am not sure whom you spoke to at support @ Clips BUT if you could please contact me directly at jo @ clips4sale.com I personally will follow up on your concern until it is resolved.
I am not 100% certain as to why this is occurring BUT I think it is related to random data being pulled. All because there has been no sales does not mean that there are not top selling clips in the history.
Sorry for the issues you are encountering but I assure you that they will be tended too.
Please include your store numbers in the email.
