10-18-2010, 01:39 PM
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Confirmed User
Industry Role:
Join Date: Aug 2005
Posts: 1,004
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Posted on another forum from RCN today:
Quote:
"After evaluating the situation we've determined that given the level of damage that was sustained to both customer servers and infrastructure machines, the best course of action available is to enlist the resources of ISPrime to help bring customers back online as quickly as possible on their infrastructure. They've been volunteering their time assisting in the recovery process since the incident occurred.
The backup restore process, while successful, was taking too long given the number of affected hosts and would take too long for all of our customers. As a result the only way to get customers online and access to their data as quickly as possible was to shift them over to ISPrime given their larger size and their infrastructure.
Our staff is staying on board for the transition and we will be working directly with them to ensure that customers are able to be turned up. We ask that customers contact ISPrime directly to work out a new hosting agreement, they will be doing their best to match your current invoice pricing.
With the additional manpower on staff and with a stable infrastructure in place the restore process will now be progressing much more rapidly. We will be coordinating and working directly with ISPrime to make sure customers are setup and able to get back online as quickly as possible.
Our backup systems were unaffected by the intrusion and our policy was to backup every customer. While there may be a few limited exceptions we will be working tirelessly to ensure everyone gets access to their backups.
For the customers that were unaffected by the intrusion, Reality Check Network, prior to this incident was and still is a viable entity and as a result we will not be terminating any service in the immediate future. If you choose to migrate to ISPrime we will of course facilitate that process as well. Because we lease datacenter space from ISPrime for one facility in the US and one in Amsterdam, some customers may not require large changes or IP changes. Please get in contact with ISPrime directly so that they can help coordinate the matter for you.
We are still fielding calls and ICQs to the best of our ability, obviously the volume is high. But we are still remaining a point of contact for customers during the migration process to ensure they are setup and operational."
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