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I tried not to let too many people know what they did to me, as previously they had been very good. I used to go around recommending them to everyone. One day they got in some new kid, he found my website and decided that I hadn't paid, but in fact it was because I had paid by Paypal and they kept those records somewhere else. He suspended my site, then each time I emailed, created a support ticket or phoned no one would answer apart from at one specific time of day which was the same each day. If they didn't manage to sort it out then you would have to wait another day. This was over 2 years ago, I moved over to Hostgator as I lost a lot of money from the downtime and it took a while for Google to trust my site again. I was hoping that they would have found a way of improving by now as I did write many letters to them about what happened. Unfortunately they never replied to any.
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