We are working overtime and tirelessly to recover and migrate RCN clients that wish to transition to ISPRIME. There are some major limitations in the recovery rate. All content was compressed and encrypted on the backup servers, and the Disk I/O limitations further complicate matters. We’ve brought in additional manpower, and employees have been working extra hours to try and move this along as quickly as possible. Of course we are faced with a difficult task and are doing our best to set up clients as fast as we can. As mentioned before we are limited by the existing RCN backups and Disk I/O.
I know a lot of you have questions that you’d like to get answered; please understand that by calling our sales line and asking questions such as the “what’s the ETA” will not get you a definite answer. Our sales guys are there to give you a quote on a setup. Once that’s done and you've decided to move forward, you would get an invoice with a payment link. Once you are signed up, our sales guys will forward the setup details to the Support team, who will begin your setup. We ask that you contact us via email to
[email protected] with the following information:
Your RCN customer #
Server Alias
First and Last Name
Please do not ICQ or call in, as this will only slow down the account creation process.
We ask for some understanding due to the highly difficult circumstances of this situation. We are working as fast as possible to restore accounts of customers who are migrating to ISPRIME, and again asking you to keep in mind that we are limited by the existing RCN backup servers and disk I/O limitations.
Please understand that this is not only a new server setup, but also a data recovery process -- which does require extra time.