A lot of hosts are ran like this. Over time you see some shady stuff or at least blatant disregard for the customer. My favorite used to be calling and always being told that "All techs are in a meeting". Another I caught throttling each thread down to 50K ( 400 kb/s) without disclosing it. 50K just doesn't work well for streaming video and it isn't acceptable when you are paying for 100mbit DEDICATED bandwidth and not even utilizing half of that while this is going on.
