Update on RCN cutomers moving to ISPRIME
Guys here is an update
RCN provided ISPRIME with login information to their backup system for the purpose of setting up clients that are wishing to move to ISPRIME.
RCN is still in possession of the back up servers.
If you signed up with ISPRIME, please understand that it is taking a long time because RCN’s backup is pegged down because their backups are BOTH encrypted and compressed, and from all the people trying to retrieve their data off of it. This has created a bottleneck and it’s a major factor that is limiting us at this point. We can only recover data as fast as RCN’s back-up system is allowing us.
ISPRIME is NOT accepting ANY file-sharing or warez sites! If you own one please don’t bother contacting us. We can NOT and will NOT help you.
We are working as fast as possible for the past 72 hours to bring up customers online who signed up with us. Please understand the situation here: we have over 100 RCN customers who ALL want to go up at once. Our biggest challenge is to get the data off RCN’s backup system. However, we are getting it as fast as the system allows us to.
If you wish to move to another host besides ISPRIME, you may do so by contacting RCN and getting a copy of your backup. ISPRIME DOES NOT physically have your data, ALL we have are LOGINS to their backup system for customers moving over to ISPrime.
Please understand that when RCN came to us and asked for HELP, we opened our doors for their clients and have been forced to work around the clock -- doing our absolute best to try and bring up as many customers as we can, as fast as we can. We understand the urgency and importance of ALL people affected by this disaster and are lending our resources to help as much as we can possibly can.
If you’ve signed up with us and your sites still have not come online, please be patient; we are doing everything we can to get the data off RCN’s backup. We are limited by the speed of their backup system, and are doing everything we can to speed up the setup process -- in any way possible.
ISPRIME is NOT associated with RCN in any way. RCN did have some servers collocated with ISPRIME, which is a very small percentage of their operation.
There have been a lot of people commenting negatively on ISPRIME and blaming us for slow recovery. The fact is when we learned of what happened to RCN, we were the first ones to land a helping hand and open up our doors and resources to those of you who have lost your entire business. A lot of people here are saying what they would have done, but the fact is ISPRIME has been doing everything it can to help save as many businesses as it can. This is not a publicity stunt or a way for us to make quick buck here. This is giving back to the community and to those in need. We have been doing just that.
We are not going to be monitoring this or any other message boards to answer questions. We are busy doing what we’ve set out to do -- and that is bring up as many customers as we can.
Those of you who decided to migrate to us, we ask you to be patient, and let us complete our work. We are doing absolutely EVERYTHING we can to bring you up as quickly as RCN’s backup system is allowing us to.
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