anyone that feels what we have here is an issue with customer service, I am in complete agreement.
I have been trying to get perlcoders to make the script right for several weeks now. nuclei is never going to post the chat logs from the first time we talked, because he admitted that there were issues with the software, and that there was no way goodgirl should have been charged for installing a script and that he was going to make everything right.
goodgirl had told me before we went in the chat what kind of excuses I would hear, and what would happen. When we finished talking with nuclei I told goodgirl that I thought we were going to get this script fixed. We had dealt with the owner instead of some flunky. Things would be taken care of. I hind sight I know her reponse was just being polite. She said we did well, but in her heart she did not believe that anything would happen.
I had goodgirl tell him in an e-mail that if he made this script right, we would both sing their praises whenever possible, and we both knew he could use all the positive publicity he could get, I figured this would be pretty good incentive to actually follow thru.
I felt like a fish when I realized that I was being bullshitted by this guy, and that we were not going to receive satisfaction.
In summary, it was my goal to get this taken care of in a private, professional manner. We did not make the change until after more than a week had passed. We had a business to run, and goodgirl had already gone a year with no support, there was no reason to suspect that these guys were going to do anything.
They promised next day, more than a week passed. Yeah, because I kept on them they eventually had someone look at a script they knew from the gate was faulty, and instead of fixing it, make excuses.
Who cares at what point Foz started working on the script, it was weeks after you said it would be fixed the next day. It was after you assigned it to GZ, and after I can in to your chat wondering what the hell was going on.
One more thing, about your comment that as soon as you discovered that I was the new owner of the company . . . . well, you put it so nicely, so let's use your own words:
Quote:
|
Once goodgirl told us that we DID respond to you. and you did get help.
|
Then your chat logs:
Tue Apr 22
[04:02] <05nuclei> what issues are you having?
[04:02] <05baddog> I will let goodgirl list them, she has a better memory than I
[04:02] <05nuclei> i was asking her as she apparently is the customer
[04:03] <05_goodgirl_> Well he actually owns more of the site them me now
[04:03] <05baddog> you are absolutely correct, I just came in and inherited the problems
[04:03] <05nuclei> who owns the site doesnt matter to me =)
[04:04] <05nuclei> what issues are you having goodgirl
Also, why don't you put the date of the logs between you and Foz? 4/22 was the first time you and I spoke. Check out the date on this e-mail from Foz:
Delivered-To:
[email protected]
Received: (qmail 80833 invoked from network); 7 May 2003 16:38:09 -0000
Received: from unknown (HELO mail.pc-netgroup.com) (209.126.222.250)
by 0 with SMTP; 7 May 2003 16:38:09 -0000
Received: from [127.0.0.1] (helo=pluto.phatservers.com)
by mail.pc-netgroup.com with esmtp (Exim 3.36 #1)
id 19DWcL-0008P7-00; Wed, 07 May 2003 14:38:25 -0700
Date: Wed, 7 May 2003 14:38:25 -0700 (PDT)
From: fozzie <
[email protected]>
X-X-Sender:
[email protected]
To: goodgirl <
[email protected]>
cc:
[email protected], <
[email protected]>
Subject: Re: Fw: Support time
In-Reply-To: <00a101c3142e$6ec23ba0$0100a8c0@synergy>
Message-ID: <
[email protected]>
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
> I think we got almost everything fixed. Except fraud checker. And click
> through traffic in webmaster stats.
If I'm going to be debugging what is wrong with the fraud checker, I need
you to send me ssh(or telnet) login information to your server. I will be
connecting from 209.126.222.250.
If you can set that up for me, I'll be able to take a look at what is
wrong.
Thanks in advance.
---
Foz
SysAdmin
PerlCoders.com
------------------------------------------
Just how long were we supposed to wait? We had waited a year, two more weeks had gone by before our first contact from Foz. goodgirl had no faith in you guys, so she went ahead and started working on fixing the script that you admitted had issues.