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epitome · 10-20-2010, 05:14 PM

I've never understood the whole "if you want great support you need to go dedicated" bullshit.

I'm with Naked Hosting and the support was just as great as a virtual customer as it is now that I only use dedicated. The only difference between the virtual and dedicated support is that virtual did not include script installs but they'd happily do it for $25. With dedicated, everything from A to Z is taken care of.

Tickets are responded to within minutes and they have live and phone support as well.

A customer is a customer is a customer and they should be treated the same no matter what. That shitty little virtual customer today could easily be a big customer tomorrow.

I'd never give a hosting company more money in exchange for better support. I expect the best support ... always. Naked Hosting has always provided that which is why I will not stray.

I also recommend Reflected, who we use for a network I'm a partner in and Mojo, who I've referred a client to so that he could get the ElevatedX package deal.

10-20-2010, 05:14 PM
epitome So Fucking Lame Industry Role: Join Date: Jun 2009 Location: St. Petersburg, FL Posts: 12,158	I've never understood the whole "if you want great support you need to go dedicated" bullshit. I'm with Naked Hosting and the support was just as great as a virtual customer as it is now that I only use dedicated. The only difference between the virtual and dedicated support is that virtual did not include script installs but they'd happily do it for $25. With dedicated, everything from A to Z is taken care of. Tickets are responded to within minutes and they have live and phone support as well. A customer is a customer is a customer and they should be treated the same no matter what. That shitty little virtual customer today could easily be a big customer tomorrow. I'd never give a hosting company more money in exchange for better support. I expect the best support ... always. Naked Hosting has always provided that which is why I will not stray. I also recommend Reflected, who we use for a network I'm a partner in and Mojo, who I've referred a client to so that he could get the ElevatedX package deal.