Years ago in Orlando, there was a similar situation. In this case, the thieves backed a uhaul up to the house when we were away and took about anything of value. They were in the house about 2 hours.
As they were finishing up, a neighbor happened to notice them, and he hollared and asked them what they were up to. He noticed one of them was a guy that was there installing a security system a couple weeks prior.
They drove off, and he followed them to a warehouse where they pulled the truck inside. When I got home, we discovered the burglary, and called the cops. The neighbor came over and told us what happened, and who he saw. The cop noted it in the report.
Then the neighbor asked the cop if he wanted to come with him to that warehouse. The cop said no, just tell the detectives and gave us a number for the detective assigned.
A couple days passed, and we kept getting a vacation message on the detectives phone. Finally he answered, and we related what the neighbor saw, and where he followed the truck. The detective asked, "what do you want me to do? get the guys from Law and Order to check it out? Maybe send the guys from CSI over?" He said he would mail us the report to give to our insurance and unless they happened to trip over our belongings on another crime scene then we would probably not hear from him again. I tried calling for a supervisor and got nowhere.
We started to try things ourselves. We contacted Uhaul with the truck #. They told us it was out on rental to the guy that installed our alarm, but that he had called them and reported that the truck was stolen. We drove to the storage warehouse where they had put the truck, and we could see it still inside. We contacted Uhaul again, and they called the police and reported they found the truck. A patrol unit showed up, called the landlord of the warehouse company. He let the U-Haul guy in to get his truck. When we looked in the back, it was empty except for a picture with a broken frame that looked like it had gotten stepped on. I told the cop that it came from my house. Again, he was unimpressed, and told us to wait for the detective to call us.
Doing a bit of checking around, we got the alarm guy's home address. Driving by, I noticed my lawnmower setting in his carport.
I called the cops, and they came out after a couple hours. The guys wife answered the door,and she insisted the mower was her husbands. The cop asked me if I had a proof of purchase with SN. I didn't. He said he couldn't do a thing since there was no proof.
The alarm guy called my house that night and threatened to sue me if I ever showed up at his house again. I kept calling the detective, and he told me to quit calling him. That they don't focus on property crime, and to get my insurance claim done, and get on with life.
I was fuming, and wondering what the hell I could do. Karma intervened before I could, as this guy and his brother in law were caught robbing a home that they thought was empty. The alarm guy's brother in law was shot, and they could not escape because the closest door was blocked with a Uhaul. Never recovered anything of value except a couple items the cops found in the guy's work van.
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