Very odd.
Whenever I have needed anything from Verotel, I get an answer quickly. At least during the work week, and Dutchie business hours. I guess I simply know the right way to contact them.
I have been with them something like 6-7 years now, and I can't say I have ever had any real major issues. It's not to say things have not come up, but they are typically resolved fairly quickly. Which is all I expect or ask.
*shrug*
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Enough Said. 
"Would you rather live like a king for a year or like a prince forever?"
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