Originally Posted by DamianJ

The customer ALWAYS was king Paul. That's the problem here. Years and years of thinking the customer is an open wallet and trying to rinse him for as much as possible.

If we as in industry hadn't done hidden prechecked xsales, carb banging, dialers, hard to cancel sites, etc etc we wouldn't be where we are now.

Piracy has always existed. The problem we face now is down to our own making.

Maybe if people thought the customer was king 20 years ago things would be different.