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I called my bank where I had, previous to the implosion, received epass wallet w/d via ACH transfers, and had them tell me what bank had sent the ACHs. Then I started calling them pretty much every day and got thru to someone ina dept that deals with their customer, epassporte, and just kept on them.. firmly but politely... saying sometimes I guess it's going to be a law enforcement issue so probably the AG or other LEO will be calling you,, etc stuff like that. Finally they said 'we've contacted our customers contact who has said they will be in touch with you." that was about 3 weeks ago and in the insuing time I heard from the person via email and at times they were not consistent in getting back to me,,, in the end they did not get back to me, but out of the blue today I got an email from epassporte saying they would send my funds as soon as I completed and uploaded the forms (some of which I had already done on sept 4th or 7th... but I did it again... and they wrote back... your wire will go out today or tomorrow... then later they wrote and said it will go out today... then it showed up in my bank. 11,000.13 USD. the bank that sent the ACH w/d fro epass was: bank of kenney brookfield wi ... and I kept asking when I called until they put me thru to the dept that does ACH who then put me thru to the banks epass 'rep'. it worked for me... suggest all to give it a try. I was always upset but kept my cool and was firm but polite. the bank isn't at fault... so firm but polite was the way to go.
good luck to all.
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