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I got the same info from my bank... the source of the ACH wallet w/d's was Kenney Bank. I called, finally got thru to someone, and it led to my getting my funds back. Quite a few long stretches of time between emails from the epass person who got involved... including the last week when he didn't email back at all and I was sure I had been strung along. But then got email from another department "epassporte wireteam" , did what they said to do - resubmited couple forms and sent a new one. Then received wire for entire amount Nov 3. $11,000.13
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