Quote:
Originally Posted by paxum
Gleem,
There was and there is no issue with any template, unfortunately you did not follow the format given in the mass payments menu and decided to use your own format instead. As you can expect our software cannot guess what you want to achieve. The xml file is given as an example and you should right click on the file and save us on your computer. Once that is done you have to edit it with a text editor and save it in .xml . If you just open it in your browser the browser of course will format and show you incorrect data. An xml file is not a html rendered page you can copy/paste. Of course if you upload a file with the extension .xml the program will accept it as it is meant to do that but if inside you do not format it right and put different things of course it cannot get processed.
You may want to use in the future the CSV format instead of xml as you are probably more at ease with excel and saving files in CSV (comma delimited format) or simply make the transfers from the regular web interface.
For the support issue you contacted the main messaging center and received an answer that payments are issued instantly by one of the regular website customer support. If that did not satisfy you (and you saw that there was an issue as the payments were not taken from your account) you should have asked to escalate the matter and investigate it or contact one of our reps directly instead of using the general messaging system. Once our team knew about the problem the investigation was done in a matter of less than 1 hour and we emailed you the problem why your file was not processed. For faster answer you can send us an email with the specific problem or to contact one of our reps they are here to help you.
Hope this solves the issue.
thank you
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Well, what a DUMB system! Designed and prone to come up with errors! How in the world can you design such a stupid system, with an XML file as example, when you know such a file, when clicked, will be able to open in most browsers and APPEAR as it's able to be edited.
Any profesional would design a flawless system, possibly with an XML file but then only as download, and not being able to open it directly in the browser. Take Microsoft Word files in Outlook Web Access for example, you can open the file, look at it and even change it, you can click the SAVE function but the file is never saved. But the USER usually belive it is, and then comes crying when they realize they lost half a days's work.
Any real (good!) SYSADMIN knows this, as well as the XML issue with browsers. If nothing else, one would always zip such a file, to force a download upon the user, so that there is no way in HELL they can do it otherwise or accidentally get it wrong.
Again, it is shown that professionals should handle things, especially money, not amateurs!
What a stupid answer, trying to blame the customer, and especially Gleem out of everyone. Let Chris handle the board, he at least tried to offer a six and solution, bundled with a semi-apology and even his direct contact number, not that goes beyond the call of duty! Hat's off for Chris!