Originally Posted by stocktrader23

tsk tsk tsk

Employee made a great post and you follow with this? If support ticket were answered in 2 minutes as it should have been it wouldn't be on this forum. Let your reps handle GFY from now own.

Originally Posted by Supz

He did say he contacted support and did not get the right answer. I think your best bet would be the let Chris handle the boards. He seems to be doing a good job. You sound like a dick blaming the customer when he said he emailed support and got some bullshit answer.

Originally Posted by anexsia

Please tell me you do not officially represent Paxum? I liked the other Paxum reply but what you posted was a horrible way to treat a customer...you pretty much blamed him and no matter who is right you should never blame a customer.

Originally Posted by gleem

Well I assume the poster "paxum" is an owner since he took the post personally and got offended as I would have been if an unhappy affiliate hit the board before emailing me first... however for the record I posted here because it was very obvious the ticket would not get looked into PROPERLY without a post here.

Difference is I would have bit my tongue & let that employee who got the right answer first alone to handle it and I would have walked away happy, but now I guess this guy is trying to spin it as my fault for clicking the link in the template and not wanting to wait to see what happens a day or longer as his techs suggested.. Which is fine too. It's a free country. But look, I post here and it goes from "wait a day and see" to an answer 5 minutes after this post goes up of "turns out your mass-pay was set wrong". ridiculous.

Originally Posted by NanoBot

What a major disaster waiting to happen...

Originally Posted by Adraco

Well, what a DUMB system! Designed and prone to come up with errors! How in the world can you design such a stupid system, with an XML file as example, when you know such a file, when clicked, will be able to open in most browsers and APPEAR as it's able to be edited.

Any profesional would design a flawless system, possibly with an XML file but then only as download, and not being able to open it directly in the browser. Take Microsoft Word files in Outlook Web Access for example, you can open the file, look at it and even change it, you can click the SAVE function but the file is never saved. But the USER usually belive it is, and then comes crying when they realize they lost half a days's work.

Any real (good!) SYSADMIN knows this, as well as the XML issue with browsers. If nothing else, one would always zip such a file, to force a download upon the user, so that there is no way in HELL they can do it otherwise or accidentally get it wrong.

Again, it is shown that professionals should handle things, especially money, not amateurs!

What a stupid answer, trying to blame the customer, and especially Gleem out of everyone. Let Chris handle the board, he at least tried to offer a six and solution, bundled with a semi-apology and even his direct contact number, not that goes beyond the call of duty! Hat's off for Chris!

Originally Posted by Hotrocket

What a fuckin prick you are huh?

That response alone is enough to discourage people from doing business with your company. Imagine the kind of response he gives if they have an epass like implosion?

Honestly the smartest thing you can do is to delete your account and never come back here again.

Originally Posted by selena

Seriously, let Chris handle the boards. He gave a good response, and had mollified the customer, and then you...well, I think the images speak for themselves.

Originally Posted by wtfent

Id suggest this Paxum poster just let the other employees handle everything, this post would have died off and left everyone happy but lol he comes in and starts playing a blame game when problem was solved. Obviously not experienced in customer service.