LOL i just read the rest of the replies and see I was not the only one thinking what a shitty response that was.
Quote:
Originally Posted by paxum
Octav here.
All of you guys are entirely right. That post jumped the gun. I apologize for it, what was posted earlier doesn't do the client justice; it was written on the spur of the moment.
we take great pride in our customer service, and so far it's been our bread and butter, but we really dropped the ball on this one. An incident such as this one is obviously not shedding a good light on us, but our track record so far says otherwise. We definitely should've done a better job in answering this in due time. We will look into this to find out exactly why the support answer was misguided. We are continuously striving to improve all aspects of our service, and this will make a great example in the 'not to do' category.
In this case, the way we present the template will have to be thought through in order to avoid this kind of mishap in the future. hopefully we'll catch the rest of them before needing the flame suits.
I hope Glee got the apology, I will email him personally, and we find a way to make it up to him for the inconvenience.
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It's funny how you say *I* bash you. If you weren't so defensive you could see the good advice I was offering you. You hired Michael, let him be the main person posting on GFY for Paxum threads. You should never post here, you suck at it. I would also tell Chris, Yngie and Pam to stick to icq customer service or what ever. More often then not you get different reps jumping in saying different things, its a cluster fuck. You should have 1 voice here just like epass did. Michael's worth was proven and worked well how it was set up with epass. Why not stick with what works.