|
I hear your pain!! for some reason Webair MySQL is shit!!! i have a shared server and a VPS server with them and on both servers any program which uses MySQL also has timeout requests.
I think it's the way they setup their MySQL databases. they aren't on the same server as your actual hosted accounts, so your MySQL scripts have to do remote calls to a database on another server.
I've been a customer of theirs for over 3 years now, maybe even more and it's been like this since I joined with them. I thought getting a VPS would fix the issue, but when I bought a second VPS plan to test it out I still got timeouts and the database server always gets disconnected.
Because of this I make damn sure I don't put any of my money making sites on their servers or sites with any decent amount of traffic.
SOMEONE HIGHER UP in Webair really needs to take a look into this issue. Your first level support doesn't really seem to address this issue, they just fix it on go on about their business. I'm pretty sure they get lots of complaints about this from your clients because I've been with Webair for so long and this is a frequent occurence with my accounts.
If I wasn't lazy to move all my sites off their servers I probably wouldn't be a customer of theirs right now.
|