Quote:
Originally Posted by Pryda
If only Paxum replied to emails faster 
But Payoneer is far from fast too. |
Normally our average response time per ticket is about 2 hours. If investigation is needed by higher level support the average response time is about 6 hours with a maximum of 24 hours. Of course these numbers can fluctuate if we are experiencing high volume.
We pride ourselves with 24/7 customer support by email and 12 hours a day by phone. We believe one of our major advantages is to have a dedicated and fast customer support team who treat clients as people and not just numbers.
Quote:
Originally Posted by ponyman
Yes, I did transfer the funds from the checking account to the Mastercard account before I went to the ATM.
ATM crashed and rejected the card first time. I put it back in and it asked for my pin, but rejected the pin#. Put it back in, accepted my pin# then asked if I wanted to withdraw from checking, savings or credit. Not sure of what to select, I hit credit, then the amount to withdraw. ATM said it would charge a $3 fee, fine, then it cancelled everything. Tried again, and said my pin# or card was blocked, and spit out a receipt with my balance on it.  |
I'm sure our support department will fully investigate the matter for you. Feel free to contact me directly if you need any additional assistance at all.
